Hilly AI
Expanding access to care with conversational AI
A conversational assistant that interacts with patients to collect structured information. Clinical assessment and follow-up are fully managed through validated care pathways under human supervision, with conversational AI enhancing efficiency and scalability.
Patient communication received
Next appointment prep
Today
Communication sent
Today
3/3 received
Today
Automations
Patient response details
Next appointment preparation
Ongoing
3/3 received
Next communication
Tomorrow
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Hilly: an Assistant Trusted by Clinical Teams
+1 Million
Hilly-mediated interactions70%
High engagement with weekly communicationsx2
Contact Capacity
Where AI Voice Meets Precision
From patient conversations to structured, evidence-driven care
The UpHill platform combines natural conversational interaction with structured care orchestration, ensuring safe, explainable, and reproducible patient assessments. Conversational AI handles patient interactions through advanced speech-to-text, natural language understanding, and text-to-speech capabilities. At the same time, the certified Route engine executes structured clinical pathways to manage triage, assessment, and follow-up.
Fully human-supervised, the platform enables healthcare services to efficiently scale remote patient assessment and follow-up, maintaining safety, transparency, and consistency across care delivery.
Multiple innovations, a single purpose: better experiences
How Conversational AI Enhances Clinical Workflows on top of Care Orchestration
Keep patients connected between visits
Hilly AI extends patient communication beyond the hospital, feeding structured information to the care orchestration platform, to support early detection and timely human intervention.
Prepare clinical interactions before they begin
Hilly AI collects and structures patient information before consultations, feeding the care orchestration platform, where the Route engine generates clinical suggestions, to enable faster, more focused, and effective care.
Turn ongoing interactions into actionable care updates
The conversational AI automates the collection of clinical information, feeding the care orchestration platform to highlight relevant changes, and support timely clinical suggestions and follow-up.
Give healthcare professionals time to focus on what matters: the patient.
Hilly AI takes care of repetitive, time-consuming tasks, allowing healthcare professionals to spend more time on what matters most: patient care.
Enabling Safe, Scalable, and Intelligent Care
Explainable and Auditable Decision-Making
Information collected through the conversational AI layer is fed into the care orchestration platform, which generates clinical recommendations based on predefined clinical pathways. All outputs are fully traceable, transparent, and reproducible.
Multilingual Support & Natural Conversation
Hilly AI delivers natural, multilingual interactions that make communications more accessible and inclusive, allowing users from diverse linguistic backgrounds to engage seamlessly.
Human-in-the-Loop Supervision
Every clinical output generated by the care orchestration platform, using information collected via conversational AI, is reviewed and validated by a qualified professional before any clinical action, ensuring safety and accountability.
Multi-Channel Access
Hilly AI engages users seamlessly across multiple channels - webforms, kiosks, web chat AI, voice AI, automated calls, and email - allowing care teams to reach patients where they are and capture information efficiently.
Rigorous Development & Validation Lifecycle
Tracking accuracy from day one
Automated metrics such as Word Error Rate (WER) are applied from early stages to continuously track model performance before human validation.
Automated evaluations guide model development across its entire lifecycle, supporting informed, evidence-based decisions.
A dedicated comparison dataset ensures the model evolves according to real-world safety, accuracy, and clinical relevance benchmarks.
Rigor you can trust
A validation platform compares system outputs against gold-standard, clinically validated transcripts. Clinical reviewers assess results in a blinded setup to ensure scientific rigor and impartiality.
The process includes regression testing, edge-case testing (e.g., ambiguous language), and mandatory safety checks using critical scenarios.
Ensuring responsible AI for all
Performance is assessed across diverse users profiles - accents, regions, and age groups - ensuring non-discrimination and alignment with ethical AI and EU AI Act requirements.
Continuous audits and predefined evaluation criteria, based on real clinical cases and simulated scenarios, ensure consistent quality across versions.
Disclaimer
Hilly AI
Hilly AI V1 is a general-purpose conversational software intended to enable natural-language interaction via chat, text messaging, or audio for the execution of structured interviews and data collection activities based on predefined workflows, performing linguistic processing and information capture under continuous human oversight, without generating autonomous outputs, recommendations, interpretations, or any decisions.
Hilly AI can work together with UpHill Route V3 (Care Orchestrator, Class IIa MDR) for clinical decision support.
More of UpHill
UpHill provides solutions for companies and professionals across the healthcare industry.
