Hospital Insights:

• +26,000 Patients undergoing surgery (per year)
• +32,000 Surgeries performed (per year)

Problem

• High rates of no-shows and surgical cancellations due to poor patient navigation;
• Limited patient safety during early discharge;
• Inability to adapt perioperative workflows based on individual patient risk.

Project Goals

• Standardize perioperative assessments with structured, evidence-based pathways;
• Streamline preoperative processes to reduce anesthesiologists’ time spent on low-risk patients;
• Shorten appointment duration and minimize time spent on documentation throughout the perioperative journey;
• Enhance team confidence and patient safety at discharge, ensuring early identification of red flags post-hospitalization;
• Reduce the need for hospital staff in follow-up monitoring.

Optimized anesthetic risk pre-assessment to enhance team efficiency and improve patient readiness.

“One of our primary concerns is the risk of missed scheduling or patient no-shows on the day of surgery. An even greater challenge arises when a patient arrives at the hospital as scheduled, but the surgery cannot proceed. This implementation helps mitigate these risks, ensuring a smoother surgical workflow and preventing such critical disruptions.”

Duarte Rego, MD

Vascular Surgeon

“The primary goals of this project are to prevent last-minute surgical cancellations, patient no-shows, and hospital readmissions. Additionally, it aims to ensure patient safety throughout the clinical journey both before and after surgery.”

Maria do Sameiro Caetano Pereira, MD

Director at CICA (Ambulatory Surgery Integrated Center)

Patient empowerment and improved adherence to care plans

“This approach will enhance the patient’s sense of safety, which in turn improves their health literacy. By managing every aspect of the process, we will also achieve a key goal: increasing the complexity of patients eligible for ambulatory surgery.”

Sílvia Neves, MD

General Surgeon

Automating Follow-Up for Early Detection of Exacerbations

“Post-operative follow-ups no longer require human intervention. Instead, a safety triage system ensures that no issues are overlooked, applying a clinical perspective when necessary to maintain patient safety and care quality.”

Duarte Rego, MD

Vascular Surgeon

“Our goal is to provide those who seek our help with the highest level of care and attention. For ambulatory surgery, this means expanding care at home while ensuring we maintain our close support and attention throughout the process. ”

Daniela Matos

Specialist Nurse in Management Roles

Solution details and highlights

• A care pathway based on the best evidence, customized to the local context.
• An omnichannel approach to collect patient information through familiar channels (SMS, phone calls, and email).
• No invasive devices or medical procedures.
• Use of validated and automated questionnaires.
• Smart use of collected data to update the patient's status.
• Automatic patient risk stratification.
• Interoperability capabilities to connect different systems and reduce task repetition.
• Automatic alerts to notify healthcare teams of signs of patient decompensation.
• Dashboard with aggregated data for monitoring patient journeys.
• Compliance with GDPR and certifications in ISO27001 and ISO13485.

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