Project Goals

• Demonstrate patient adherence to automatic follow-up;
• Assess the impact of automatic follow-up on healthcare teams’ productivity and clinical outcomes (decrease Heart Failure decompensation).

Solution:

“The hospital of the future is patient centered. It doesn’t keep patients closed within its walls, follows their daily journey, goes beyond the clinical team and the clinical team keeps track on patients’ daily journey.”

Catarina Batista

Hospital Manager, Hospital da Cruz Vermelha (Portuguese Red Cross Hospital)

Solution Details:

1. On behalf of the hospital’s clinical team, UpHill contacted patients periodically and automatically;
2. Patients answered simple questions related to their health;
3. UpHill software intelligently evaluated if there were signs/symptoms of Heart Failure decompensation;
4. Once a red flag was reported, UpHill automatically stratified patients and warned health teams.

Solution Highlights:

• Familiar and convenient communication channels;
• No invasive medical devices or procedures;
• Intelligent application of the information collected to update patient status;
• Effortless patient tracking with an integration between systems;
• Compliant with relevant industry-standard certifications.

“Most frequently, these patients were admitted with severe symptoms. They ended up being admitted at the emergency room in an extreme stage, in which recovery is slower. With UpHill, we can anticipate those situations. Patients come to the hospital earlier, with mild symptoms, we manage to stabilize them, and they can return home. So, patients have fewer hospitalizations and decrease visits to the emergency room.”

Tânia Pontes

Nurse Manager, Hospital da Cruz Vermelha (Portuguese Red Cross Hospital)

Impact and Insights:

• In six months, automated follow-ups generated 69 notifications;
• 97% of notifications were solved by nursing teams;
• Automated communications represented 60 hours of work saved;
• 95% of patients considered UpHill safe and intuitive;
• 100% of patients felt empowered to self-manage Heart Failure with UpHill;
• 100% of patients would recommend UpHill to family and/or friends

“The tremendous experience of UpHill team throughout the implementation process was truly surprising. Whenever decisions had to be made, we felt that we had a very easy workflow and knew what to expect at every moment.”

Carlos Sousa

ICT Director, Hospital da Cruz Vermelha (Portuguese Red Cross Hospital)

Clinical Disclaimer